My Discussion With Michael Seabolt

I recently met Michael Seabolt through a LinkedIn insurance professionals' group. As I am an agent who works directly with clients, I thought it would be interesting to give you some insights from the perspective of someone who works behind the scenes with agents and financial advisors. 

Michael Seabolt is currently the managing member of Flower Risk Advisors, LLC, a cannabis industry focused tax and risk mitigation consultancy. In this role, Michael consults with cannabis business owners and executives, and their tax and legal advisors, providing risk and tax management solutions for the legal cannabis and hemp industries.

Michael also is a contracted consultant with Bell & Associates Consulting, LLC is Phoenix, AZ which is an independent insurance brokerage firm representing over 70 of the largest life insurance and annuity carriers. In this capacity, Michael consults with financial intermediaries (financial advisors, insurance agents, tax and legal advisors) to provide tax mitigation and risk protection solutions for their business owner and high net worth clients.

Michael has over 25 years of professional experience in the financial services industry, primary in wholesale distribution of managed money, investment advisory and insurance space. His experience includes VP of sales and business development for an international asset and wealth management firm. In this role Michael developed relationships with financial advisors, family offices, insurance and trust companies and private banks to broaden product offerings for their institutional and high net worth clients.

Previously, Michael spent nine years with a London based hedge fund and wealth management firm. The position involved extensive international travel with offices in London, Hong Kong, Nassau and Switzerland. His responsibilities here included private client meetings, conference presentations, panel board advisory and executive level relationship management.

In his free time, Michael enjoys spending time with his three children. You can find them on the ski slopes in the wintertime and the golf course in the summer.

With an impressive resume like this, you can understand why I wanted to discuss with him how his part of the insurance industry works.

Thanks for taking the time to talk today. You have an very interesting background, but I'm curious as to how you got into the insurance industry.

I've been in the financial services industry for 25 years, the last 9 of which have been in the insurance industry. I spent 5 years with Allianz, one of the world's largest insurance companies, covering US broker-dealer distribution. I've had my private consulting practice for the last 4 years, focusing on utilizing life insurance for tax and risk mitigation.

How do you find your prospects?

My clients are insurance agents, financial advisors, CPA's and attorneys. I help them with their largest clients and most complex needs. 

How do you prepare for a client meeting?

I perform stringent due diligence on the financial professional with the goal of understanding their practice so I can be most effective in our meeting. 

We met through LinkedIn. Have you had much success with it?

LinkedIn is a good medium for connecting with colleagues in the industry.

I agree. I think too many people avoid networking within their own industry sometimes because some of those people are competitors, but I've gotten some great sales tips and advice.

Not counting my book, do you recommend any good books on sales?

"Tax Free Retirement" by Patrick Kelly and "The Power of Zero" by David McKnight. 

I also enjoy Patrick Kelly's books. He has some good videos on YouTube as well. That leads to my next question. Do you have a mentor? How have you become a mentor for others?

I have been fortunate enough to have had several mentors and sources of influence in my career. I enjoy "paying that forward" and train agents and advisors on how to optimize their practice and gain traction in the business owner and High Net Worth client channel.

Has Covid affected your practice?

I have been unaffected personally from the pandemic, however my practice has flourished. Mortality risk has become front and center in our daily lives and clients appreciate the benefits of life insurance and long term care protection. The massive Federal debt spending which injected capital into our financial systems will lead to significantly higher taxes in the future. We need to educate and empower our clients today to protect themselves for this coming tax risk.

I agree. Sooner or later we're going to have to pay the bill. On a related note, what did you do with your first commission check?

1999 Chateau Haut Brion and aged petit filet.

That is great! That must have been one nice commission check. Last question, have you ever had a strange or unusual encounter with a client?

I am fortunate to have engaging conversations on a daily basis. I will share a story of a client whom passed away last year from Covid after recently purchasing a life policy from us. I felt blessed to be able to deliver a ix-figure death benefit claim check to his surviving spouse. There are fewer more fulfilling moments in our industry.

When it comes down to our business, that is what we do. Thanks for your time! I am sure our readers appreciate this information as well. 

Michael can be reached through is website at www.consultbell.com

Chris Castanes is the president of Surf Financial Brokers, helping people find affordable life, disability, long term care, cancer, accident and other insurance coverages in North Carolina, South Carolina, Virginia, Tennessee and Georgia. He's also is a professional speaker helping sales people be more productive and efficient, and has spoken to professional and civic organizations throughout the Southeast. And please subscribe to this blog!

Has Covid Made You Rethink Your Insurance Coverage?

When the pandemic struck last year some people were too distracted by the news to take a look at their existing insurance coverages. Having major medical coverage is good, but if one were to be seriously ill and hospitalized, out-of-pocket expenses like deductibles and coinsurance could quickly take their toll on a family's finances. 

And the loss of income from being out of work could also lead to unpaid bills piling up. Extra stress doesn't necessarily help a situation like this. 

That is why many people took a second look at their insurance policies in the last year or so. It seems that almost everyone knows someone who has had the virus. Even though most managed to have mild symptoms and rode it out at home, we also know those who have been seriously ill from it and even died. 

Over the last year people have begun purchasing more disability insurance, along with hospital indemnity plans, and even increasing their life insurance coverage. I recently met with a group of teachers who all had some level of interest in at least one of the above mentioned plans because they had co-workers who had fallen ill due to Covid. I suppose it hit home for them.

Putting these policies together, some agencies have constructed a loosely knitted "Covid package" plan to get the message out. Sales for these plans have increased, especially the hospital indemnity plan. The weird part was that many people I spoke to seemed to have never heard of this policy before, so I would assume that the agents were not discussing them with their clients. 

Hospital Indemnity plans are exactly what they sound like. They help defer the out-of-pocket costs of being admitted and confined to a hospital. We offer a fine plan that has good benefits. If you would like a quote or more information, click here. 

Aside from the plans mentioned above, our agency has had an increase in sales of our Short Term Home Health Care (STHHC) Plan. Due to the very high rates of infections in assisted living and skilled nursing facilities, more people are wanting to make arrangements to stay in their own homes when they get older. The STHHC policy does just that, by helping to pay for cost of caregivers in the home. To watch a short video on the policy, click here.

The cost of having in-home caregivers is about double of that in a facility. Taking the burden off of family members makes these kinds of plans especially attractive, plus the family members don't have to worry about putting their own careers (and families) on hold.

Of course, everyone could use additional life insurance. Studies have shown that of those who own life insurance, up to 40% don't have the amount of coverage they actually need. And it isn't nearly as expensive as people think it is.

If you aren't sure if you have enough coverage for Covid or the next pandemic, drop us a note or book a short phone appointment. We'll be happy to look over your existing coverage and see if you need to fill any gaps. In the meantime, please stay healthy.

Chris Castanes is the president of Surf Financial Brokers, helping people find affordable life, disability, long term care, cancer, accident and other insurance coverages in North Carolina, South Carolina, Virginia, Tennessee and Georgia. He's also is a professional speaker helping sales people be more productive and efficient and has spoken to professional and civic organizations throughout the Southeast. And please subscribe to this blog!

Does Getting the Covid Vaccine Affect Life Insurance?

A wise man once said something to the effect of "I don't care what you believe, just don't tell me I have to believe it too." In today's world we are bombarded by misinformation from all multiple groups with differing agendas. 

It seems that there is a group of anti-vaxxers who are spreading "non-truths" on social media regarding the Covid vaccine. Their whopper of a lie is that if you get the vaccination and die somewhere down the road, the insurance company won't pay the claim because the vaccine is considered "experimental". Nothing could be farther from the truth.

According to the American Council of Life Insurers (ACLI), life insurance policies have not changed and getting the shot will not change whether a policy will pay out in the event of death. 

The stories are being circulated on social media platforms like TikTok, Facebook and Twitter. One such post read like this:

"I just spoke with my insurance company because I was curious that if I got the vaccine for Covid and passed away from complications, would my life insurance be valid? Well, guess what?? They confirmed they would not pay out my policy because the vaccine is experimental. Wake up!!!" posted on Facebook.

A video on TikTok encouraged people to call their life insurance company to verify they would have coverage. The ACLI has tried to be proactive in fighting back this kind of information, while handling a huge increase in phone calls regarding the matter. 

Getting the shot could affect life insurance, but not in the way mentioned in the posts. Actually, if enough people get the vaccine, it could limit any life insurance rate increases that could have resulted from the Covid deaths.

"Only if the vaccine itself increased mortality would you expect it to increase life insurance premiums. and there is no evidence of that so far," said W. Bruce Vogel, an associate professor in the Division of Health Outcomes and Implementation Science at the University of Florida. He continued, "The fact that the vaccine is being given so widely suggest at least an implicit finding by the FDA that the potential rewards outweigh the risk."

Even local officials are having to combat this flow of misinformation. In Oklahoma, Insurance Commissioner Glen Mulready, had to issue a statement confirming that Covid vaccinations would not affect life insurance policies. 

"This simply not true," said Mr. Mulready. "Whether it's Phizer, Moderna or the Johnson and Johnson, these vaccines received Emergency Use Authorizations after the Food and Drug Administration determined their safety and efficacy. I assure you that getting a Covid-19 vaccine will not affect your life insurance benefits."

Of course Mr. Mulready encouraged the residents of Oklahoma to contact their insurance carriers if they have doubts. 

The main question in all of this is why people go to the lengths of perpetuate this kind of misinformation. As I stated earlier, people have agendas which may or may not be steeped in fact. Years ago a study was released stating that children's' immunizations were the causes of autism, and many people refused to have their small children vaccinated as a result.  Even when the study, which consisted of a very small number of children, was proven to be false, many parents continue to cite it as their main reason. 

As they say, "you can un-ring that bell." 

So now we are in a situation where many people are suspicious of the Covid vaccine because they feel that it has been "rushed to market". The fact is that most of the labs had broken the virus down gnomically within a few days of getting samples, which means that they were months or years ahead of schedule by using medical advances like RNA testing. And they were able to develop vaccines quickly based on data that came faster than normal.

More importantly, suggesting that the vaccine could affect your life insurance (or any other insurance) is blatantly wrong. My suggestion for those folks that have read this kind of garbage need to find the sources and block them immediately. These "news" sources are more about fear and propaganda than giving accurate information. 

If you have concerns, feel free to reach out to your agent or the carrier directly. In the meantime, please stay healthy.

Chris Castanes is the president of Surf Financial Brokers, helping people find affordable life and disability insurance coverage. He's also is a professional speaker helping sales people be more productive and efficient and has spoken to professional and civic organizations throughout the Southeast. And please subscribe to this blog! 

Do I Have To Pay Taxes On Disability Insurance?

If you have been receiving disability benefits from an insurance company you may be wondering if you are responsible for paying taxes on those benefits. The answer really depends on the type of coverage you have and how the insurance premiums are being paid.*

For instance, if you are receiving benefits through a plan that is offered through your employer and the employer is paying the premiums, then those benefits are taxable as income. However, if the premiums are being deducted from your paycheck your benefits are tax-free.

Another time it will be taxed is when it is deducted from someone's paycheck on a pre-tax basis. Yes, pre-taxing the premium will look like you are paying less, but having your benefits taxed when you need them most is not worth the savings. (FYI Life insurance should never be pre-taxed either).

Let's consider what happens if you have an individual disability policy that you have purchased on your own. In a nutshell, the same rules apply. If you are paying for the policy with after-tax dollars then the benefits should be tax-free. However, if you own a business and have the premium payments coming out of the business's checkbook, then those benefits will be taxable. 

The IRS says that Social Security disability benefits may be taxable if one-half of your benefits, plus all of your other income, is greater than a certain amount which is based on your tax filing status. Even if you are not working at all because of a disability, you would still have to count any unearned income such as tax-exempt interest and dividends. If you are married and file a joint return, you also have to include your spouse's income into the calculation, even if your spouse is not receiving any benefits from Social Security.

This all may sound confusing but the concept is a simple one. If you are paying for your disability coverage, whether it comes from your personal bank account or through payroll deduction, you more than likely will not have to pay taxes on the benefits if you should need to file a claim. However, if the premium payment is coming from your employer or you decide to pay it out of your business account, then it will probably be taxable. 

You may not have a choice when it comes to your employer offering to pay for your coverage. I have seen instances when the employer pays for a Long Term Disability (LTD) policy, which does not start paying benefits until 3 or 6 months after the date of the disability, so the employee needs to fill the gap for those first few months without coverage with a Short Term Disability (STD) policy. 

The key here is awareness. If your policy is being paid by your employer, and if you are out of work due to illness or injury, your benefits could be much less than what you would expect. Using easy math for an example, let's assume you make $100 each week. Your disability policy pays 60% of the gross pay, so if you need to file a claim you should be receiving $60, but if it's taxed, that could drop to below $40. Ouch! And finding this out after the fact makes matters even worse if you have tried to set a household budget in place. 

With all of this in mind we still think of Disability Insurance as part of the Holy Trinity of insurance (with life and medical insurance). It's an important yet overlooked part of a financial game plan, especially in the midst of a pandemic. If you have questions about coverage, drop us a comment. In the meantime, please stay healthy!

*The advice here is in general terms and we suggest you consult your tax professional for specific information.

Chris Castanes is the president of Surf Financial Brokers, helping people find affordable life and disability insurance coverage. He's also is a professional speaker helping sales people be more productive and efficient and has spoken to professional and civic organizations throughout the Southeast. And please subscribe to this blog!

What Is The Current State Of Long Term Care Part 3

In the previous posts we took a look at what Long Term Care (LTC) is as well as how those who suffer from chronic illnesses are cared for in various types of facilities. As explained, stays in nursing homes and assisted living facilities are not cheap. Statistically 2 out of every 5 people will need some sort of LTC services, and the cost of those services is steadily rising each year. 

We also discussed a couple of ways to shift the burden of the expenses to an insurance carrier, through either a traditional stand alone Long Term Care insurance (LTCI) policy or a life insurance policy with living benefits. Depending on one's financial situation, age and health conditions, one option may be preferred over the other.  However, there are still another way to help cover the costs of LTC services. 

Short Term Home Healthcare (STHHC) insurance is a great alternative for those who possibly can't afford the premiums of a LTCI policy. As most people would prefer to stay in their own homes instead of a facility, a STHHC is an obvious choice. Especially with Covid wreaking havoc in nursing and assisted living facilities. home healthcare is a better option. But there is a caveat. 

The costs of home healthcare are much higher than staying in a facility. This makes sense if one considers that one-on-one care will cost more compared to a facility where several staff members watch over dozens of people at once.

As I mentioned in a previous post, my father suffered from Parkinson's Disease and insisted on being in his own home. His in-home care company was charging him in excess of $75,000 each year! He barely had the funds from his pension and some rental incomes and fell short each month. To subsidize the shortfall he was dipping into his home equity line, which our family was unaware of until he passed away. 

A better way to pay for the cost of home healthcare is the purchase of a Short Term Home Healthcare insurance policy. The cost of one of these policies is not nearly as expensive as a traditional LTCI plan and the application process is very simple. However there are a few drawbacks. 

The policy only covers in home care and for a total of 365 days. Given that some people only receive in-home care services a few days of the week, the 365 days don't have to be consecutive. In other words, the policy can be used over several years potentially. 

The applicant for one of these policies must be 60 years old and the rates do go up every five years, so these are points that must be taken into consideration. However, I still recommend this coverage to our clients who are looking into LTCI. 

For a good explanation of the policy and how it works, you can watch a short video by clicking here. 

Trying to self-fund long term care expenses is difficult for the vast majority of Americans. There is a myth that the government will take care of us, but it's not true. With our life spans getting longer it doesn't mean that the quality of life is better as we age. Making sure that we don't burden our families as our health declines should be a priority for most people. 

As we plan for our retirement years we need to seriously take into consideration that our health will decline and there will be expenses to deal with. Let us help you with planning and if you have any questions let us know. In the meantime, please stay healthy!

Chris Castanes is the president of Surf Financial Brokers, helping people find affordable life and disability insurance coverage. He's also is a professional speaker helping sales people be more productive and efficient and has spoken to professional and civic organizations throughout the Southeast. And please subscribe to this blog!

How Can I Get Quotes For Life Insurance?

Over the last year or so, we at Surf Financial Brokers have made changes in our business model to make it a lot easier for our clients to purchase various types of insurance. Even before the Covid pandemic forced businesses to go virtual, we were thinking of ways to alter our business model. The events of 2020 just forced us to speed up the process. 

The most noticeable changes were on our website, which originally just had product information and some contact forms to let us know when someone had questions or needed a quote for life insurance, dental or cancer plans, hospital and accident coverage. 

Over the past 12 months we have added some buttons on our "Products and Quotes" page which allow people to get their own quotes and, in some cases, start an application. There was one area where we were lacking and that was the life insurance quoting tool, which only quoted one of our carriers. As of this week, that has changed. 

After some intense negotiations* we have entered into an agreement with a national brokerage firm to use a quoting tool that is consumer friendly and offers quotes from multiple insurance carriers. These are top tier companies who offer great life insurance products. The easy-to-use format helps get a more accurate quote**. 

One of the nice parts of this quoting tool is that it let's the client know if which policies require paramed exams. For some people, the thought of a nurse with a needle will deter them from getting the coverage they need. Besides telling you which policies won't require an exam, this tool also gives other information. Do you want to know which policies include living benefits, for instance? That will show up as well. 

Say someone is looking for a rate for coverage and they see several term policies pop up. That's great, but they want permanent coverage. This person can just click on the "Permanent" button and the quoting system finds those rates too. It is all very easy to use.

Another great piece of information is the estimated length of time it takes to actually get a policy issued. Listed as "Average Approval Time", this lets our client know how long, on average, it is taking for life insurance polices to get approved. These are estimates, but when one runs a few quotes they can see how each insurance carrier stacks up. 

But that is just part of this system. Let's assume that our client sees a quote they like. What do they do next? Our client can click on  the "Apply In Minutes"  button and begin completing an application. It really is a very easy process and only takes a few minutes. 

Looking for coverage never has been easier. Try our new quoting tool to find a policy that fits into your budget and make sure that your family will be financially secure if something should happen to you. Give it a try and let us know what you think. Your feedback is greatly appreciated!

Remember, life insurance is to give you peace of mind. If you have questions, let us know. And in the meantime, please stay healthy!

*Not really, but it sounds good.

**Rates are estimates and are subject to underwriting.

Chris Castanes is the president of Surf Financial Brokers, helping people find affordable life and disability insurance coverage. He's also is a professional speaker helping sales people be more productive and efficient and has spoken to professional and civic organizations throughout the Southeast. And please subscribe to this blog! 

Are You Going To Insure Your Love?

Valentine's Day is this month. You may be in the group of people who think that it is a holiday created by greeting card companies or you may be in the group that loves the holiday. Either way, it is not a bad time to remind the people you love how much you care. And you can do that by insuring your love. 

And yes, using the month of Valentine's Day for promotion may sound cheesy but doesn't this get to the matter of what life insurance is all about?

In the insurance world February has been deemed "Insure Your Love" month. It is a good time to explain to people that life insurance is not just another financial product, but instead it is love insurance. Life insurance is purchased to protect your loved ones from financial struggles if you died. 

For those people who have lost a loved one too soon, you know that along with the emotional and physical pain, there is financial loss as well. There is a funeral to pay for, time taken off from work and bills that need to be paid, including medical bills that somehow need to be taken care of. If there are children in the mix, this financial loss can quickly become a financial disaster. Making sure that your family can stay in the home that they know, that their standard of living will not change and that their college funds are still safe is essential. 

When you really get down to it, life insurance isn't for the person who is covered, but to pay a benefit to those loved ones. And if you love your family, you will make sure that after you are gone they can keep moving forward with their lives.

We know that people want to do the right thing by their family, but sometimes we put off things that are important. No one wants to add add another monthly bill, but when life insurance should be a priority. 

And it isn't just about buying a policy, but making sure you have enough coverage. When an insured person dies, his or her spouse, who is typically the beneficiary, will ask a very important question: Will we be okay? What do you want your agent to say? 

Remember that life insurance is customizable, meaning that it can be tailored to your needs and budget. Whether you are purchasing whole life, term life or universal life insurance, you are making sure that your family is taken care of. And it can be much cheaper than you think.

With all of that in mind we have made it as easy as possible. We have added a quoting tool to our website (which is conveniently located in the upper right corner of this blog). There you can find coverage that fits your budget and your family's needs. If you like what you see or have a question, drop us a note and we will assist you.

With the Covid pandemic going on, people are concerned more than ever about their future. And along with that means getting coverage in a safe and efficient manner. You can set a phone appointment with us and we offer non-medical policies. Let us help you "insure your love" safely and be sure to look us up on Facebook.

In the meantime, please stay healthy!

Chris Castanes is the president of Surf Financial Brokers, helping people find affordable life and disability insurance coverage. He's also is a professional speaker helping sales people be more productive and efficient and has spoken to professional and civic organizations throughout the Southeast. And please subscribe to this blog! 

An Interview With Our Own Insurance Goddess

From time to time I like to talk with someone I know and admire, hoping that they will instill some wisdom that can help me succeed. So last week I talked with my good friend and colleague, Jeanne Doran aka The Insurance Goddess. We discussed how she and I met and I asked for her permission to use some of her sage advice in the blog. As a gracious lady, she said yes. 

I met Jeanne about 10 years ago when I was selling health insurance (pre-Obamacare). She was working for the Gilston Agency in Charleston, SC and I was contracted through them to sell a major medical coverage. I'm not sure if she was a CSR but she helped me over the phone and email with some issues occasionally. Always helpful and a bit sarcastic (like me!), I kept in contact with her, even after she had moved on from Gilston and had become an independent agent. I had a life insurance carrier that I liked to use and got Jeanne contracted with them. 

More importantly though, I would call Jeanne when I had questions about health insurance. She was, and still is, a great resource when an answer is needed quickly. Over the years we have remained friends and I was enthused when she finally accepted my offer to work with Surf Financial Brokers. She even let me put her picture on the website! 

Without further ado, here is a snippet of our conversation.

Me: I know you told me this before, but it wasn't your idea to go into the insurance business, was it?

Jeanne: Honesty, my husband recommended I work in the insurance business. He thinks I'm good with people.

Me: Well, you are. How do you find your prospective clients?

Jeanne: My business primarily referral based. Once I have assisted a client with their insurance needs we look at other options to round them out.

Me: That makes sense. How do you prepare for a client meeting?

Jeanne: Typically I cross evaluate types of plans within the product line they are looking for.   For instance, if it's a health case I look at BCBSSC (Blue Cross), United, and Aetna, then look at the costs versus the benefits and share those details at the "meeting". And I always keep in mind there may be something more for them to round them out.

Me: Do you attend any kinds of networking groups?

Jeanne: I only am in one networking group at this time and it's industry based.

Me: Not counting my book, do you recommend any good books on sales? 

Jeanne: The Tipping Point. Seven Habits of Highly Effective People. The Power of Positive Thinking

Me: Malcolm Gladwell is a favorite of mine too.  Do you have a mentor?  

Jeanne: My first Mentor was David Gilston.  He is a broker who has stood the test of time. He'd say, "when the rules change, teach me the rules, and I will win every time."

Me: How have you become a mentor for others?

Jeanne: I have a circle of fellow agents who are part of my "team" and we bounce ideas off each other!  I like to think I am their mentor!!

Me: Well, you are the Insurance Goddess! On a different note, has Covid affected your practice?  

Jeanne: Yes, I rarely meet prospects in person any more.  I am learning to be effective with Zoom and am always looking for the best ways to connect.

Me: What did you do with your first commission check?  

Jeanne: Now that was a long time ago, so I must have used it to pay household bills!!!

Me: We have all dealt with strange people from time to time. Have you ever had a strange or unusual encounter with a client?

Jeanne: Have I EVER! I was assisting one lady with her health benefits and her husband, who had a type of early onset Alzheimer's, strode by the table several times, pacing back and forth. Finally he went upstairs and when he came back down, he did not have anything on but his shirt. 

Me: I hope you got them both "covered". 

I hope you learned a little about Jeanne as we pull back the curtain to take a peek at a day in the life of an insurance agent.  And in the meantime, please stay healthy!

Chris Castanes is the president of Surf Financial Brokers, helping people find affordable life and disability insurance coverage. He's also is a professional speaker helping sales people be more productive and efficient and has spoken to professional and civic organizations throughout the Southeast. And please subscribe to this blog!

Happy New Year and Thank You!

The New Year has begun! Happy New Year to all and good riddance to 2020!

A few nights ago there was a primetime special on one of broadcast networks with a recap of 2020. The bulk of it was a chronological look at the Covid pandemic and how people and our leaders were reacting to it all. After watching about 15 minutes of this I had to change the channel to a ballgame thinking to myself, "I don't want to relive that again. And who doesn't know this stuff at point?" It was bad when it was happening and it still is bad in the rear view mirror. 

And that is where 2020 needs to be, in the rear view. There is no need in dissecting it and examining it under a microscope. We were all there and saw it firsthand.

Through it all a few good things did happen. Most of us have a newfound respect for our medical community, especially those nurses and doctors who have been doing their best in overcrowded hospitals. I would be remiss if I didn't mention the caregivers in nursing and assisted living facilities too. These folks have poured their blood, sweat and tears into their work, with some getting infected themselves. And a few have died in the process. We should be thankful for them and their efforts. 

Others should also be considered in the same vein. Grocery store workers, meat workers and others who help us get food on our tables should know they are more than "essential".

Yes, there have been some silver linings. People have learned how to get together when they can't be together, via virtual technology. We have adapted and overcome. Like they say, "what doesn't kill you will make you stronger." We as a society should come out of all of this stronger.

Speaking on behalf of myself and our network of agents at Surf Financial Brokers, I want to thank all of our clients who kept us going all year. Your faith in us to help with securing your financial goals is greatly appreciated. And to those of you who referred us, shared our information and even laughed at some of the dumb memes we shared, I say thank you.

Insurance is a tough business. It's the only product I can think of that people buy in hopes of never having to use. Fortunately, there are those who understand and appreciate that bad things happen in life, and when those things occur, you can shift the responsibility to an insurance company. That's what our business is all about. 

Part of the optimism we have is due to the upgrades we have made to our business. Going "virtual" has meant implementing some different tools, especially on our website. The goal of our agency is to make it as easy as possible for our clients to find information they need on life insurance, disability insurance and long term care, along with cancer, accident and other ancillary insurance plans. We have even added quoting tools that an individual can use to find a plan in their budget. 

To make the process even easier we have even added our calendar to our website. When someone books a time for a phone appointment that works for their schedule, they can also let us know what they want to talk about. We have had some people say that buying an insurance policy from us was one much easier than expected. 

So as we look forward (instead of backwards) to a New Year, we hope that we will be hearing from you. Again, thank you for all of your referrals and I hope that your 2021 is the best year ever! 

Chris Castanes is the president of Surf Financial Brokers, helping people find affordable life and disability insurance coverage. He's also is a professional speaker helping sales people be more productive and efficient and has spoken to professional and civic organizations throughout the Southeast. And please subscribe to this blog!